DELIVERY AND SHIPPING POLICY

SHIPPING METHODS AND TIMELINE

• We offer shipping in select locations within India for our frozen food products. Please check the PIN CODE availability while ordering.
• We use reputable carriers and specialized packaging to ensure the quality and safety of your products during transit.
• Shipping times and methods may vary depending on your location and time of order. Form most locations, if an order is placed before 3 pm, we will be providing same day delivery. For orders placed after 3 pm , we provide Next day delivery. You can find estimated delivery times during the checkout process and post order placement communication.
• Please note that delivery times can be affected by factors beyond our control, such as weather conditions and carrier delays.

SHIPPING COST

• Shipping costs are calculated based on the weight of your order, as well as your delivery location.
• You can see the shipping cost for your order during the checkout process.
• We may offer free shipping promotions for orders that meet specific criteria. Check our website or promotional communication for details.

PACKAGING AND QUALITY

Assurance

• We take utmost care in packaging our frozen food products to maintain their quality and ensure they arrive in excellent condition.
• All products are shipped in temperature-controlled packaging to keep them frozen during transit.
• If you receive any damaged or thawed products, please contact our customer support team within 24 hours of delivery.

DELIVERY

• You are responsible for providing accurate delivery information during the ordering process. Incorrect information may result in delays or additional charges.
• We aim to deliver your order to the address you provided during the checkout process.
• Please ensure someone is available to accept the delivery or make arrangements for a safe drop-off location.

TRACKING ORDERS

• You will receive a shipping confirmation with a tracking number once your order has been processed and is ready for shipment.
• You can track the progress of your delivery using the provided tracking number on our website or the carrier’s website.

RETURNS AND REFUNDS

• We do not accept returns of frozen food products due to their sensitive nature.
• In the event that your order arrives damaged or with quality issues, please contact our customer support team within 24 hours of delivery. We will work with you to find a satisfactory resolution, which may include a refund or replacement.

CONTACT INFORMATION

• For any questions, concerns, or issues related to shipping and delivery, please contact our customer support team. You can reach us at care@thehappymonk.co.in or +91 8369899863.